Whirlpool WTW5000DW1 Troubleshooting Guide (With FAQ)

Whirlpool washers are an essential part of our household. You will need one every day if you have kids at home.

They are literal lifesavers since they easily clean dirty clothes without much effort on our part. No wonder when a washer starts creating problems, people always tend to panic.

Now, calling a professional is an expensive decision. However, following some easy guides, you can attempt to check and solve the problem at home.

This article will give you easy troubleshooting steps for the WTW5000DW1 model and how to do it yourself. Here are the tools required:-

  • Drill
  • Screwdriver
  • Pilers
  • Gloves

How To Troubleshoot Whirlpool WTW5000DW1

Whirlpool WTW5000DW1 Troubleshooting Guide (With FAQ)

If your Whirlpool washer is making trouble, you must fix it immediately. First, you need to find the exact problem before fixing it.

Here are some common problems of a Whirlpool WTW5000DW1 Washer and how you can solve them.

1. Washer Leakage

The problem might be a clogged drain hose if you have a leaky washer. The drain hose on the machine may be clogged due to dirt and debris over time.

When there is a clog, the water inside the washer won’t drain outside the house into the drainage pipe. Instead, it will leak from the bottom and flood your home.

You need to remove the drain hose from the back of the washer and check for any blockage inside the pipe. If the hose pipe is damaged or has holes, immediately replace it.

2. The Washer Won’t Start

If your washer doesn’t start, there might be problems with your washer control board. Alternatively, there might be issues with your washer door lock or your house’s power outlets.

When there is a voltage fluctuation problem, your washer may sometimes not start immediately. Check your washer manual to see recommended voltage levels required to operate the machine.

In case of voltage or power, the outlet is not a problem; you need to check the lid lock on your washer. If the lid lock is faulty, you must replace it or bypass it.

To replace the lid lock, you need to open the entire top lid of the washer and locate the switch. You have to unscrew the parts from the back to open the lid structure.

It will be present on the underside of the lid. Remove this lock switch setup with a screwdriver and replace it with a new one. 

If the lid lock is fine, the problem might be your washer control board. In that case, you need to change the entire board with professional help.

3. Washer Making Too Much Noise

If the WTW5000DW1 model makes too much noise, it might be due to a broken drive pulley or damaged coupler. To access these parts, you need to dismantle the entire machine.

This is a complicated process, so I recommend watching tutorials before attempting anything. You will find the coupler at the bottom of the washer tub.

Check the coupler for damage and replace it if you find any. To access the drive pulley, remove the washer tub from the structure.

Now, check the drive pulley for damage and replace it if there are cracks. The drive pulley and coupler usually wear out over time, so you must return them if your machine is old.

If all appears well, the noise might be due to machine overloading. Alternatively, it can be due to the washer being off balance.

You can fix these problems quickly by realigning the washer. Additionally, make sure you keep the washer manageable to avoid these issues.

4. The Washer Doesn’t Agitate

A broken motor coupling or washer agitator might be why your washer won’t agitate. Now, you need to replace the washer agitator entirely if this happens.

You need to open the lid and find the agitator in the middle to reach the agitator. Locate the single screw on the top of its head and remove it to unscrew the agitator.

Next, replace the agitator with a new one brought from the store. Screen it back with the washer, and your problem is solved.

However, if this doesn’t solve the issue, you must replace the motor coupling. This process will require you to dismantle the machine.

You will find the coupler at the bottom of the tub near the washer motor and drain hose connection. Replace this coupler if it appears to be broken.

5. Washer Not Spinning

If your washer has stopped spinning, the machine might have an overloading problem. You may have put in too many clothes, which made the washer stop worrying.

You must remove the excess clothes and restart the washer to solve the problem. If overloading is not the issue, check the washer agitator and see if it needs replacement.

Additionally, the washer will not spin if there is a water supply issue in your house. In that case, you need to restore the water pressure and restart the machine again. 

What Are The Most Common Problems On Whirlpool WTW5000DW1?

The most common problems of a WTW5000DW1 include water leakage, a noisy washer, and slow or no agitation. There may also be issues with the water filter and the control board.

There may be tons of issues with a washer. Now, you need to run a diagnostic check to find the exact cause of the problem.

In most cases, a simple machine inspection, including drain pipes and tub, will be helpful. In rare cases, you may have to dismantle the entire machine.

This will be the case when you need to replace tub bearings, couplers, or drive pulleys. If the issue is with the drain pipe, a quick inspection will reveal the problem.

How Do You Run A Diagnostic On A Whirlpool Top Load Washer?

To run a diagnostic check on your Whirlpool washer, you need to turn the wash mode nob in a particular way. The correct process is a 360° turn with one left, three right, and one left turn.

All these turns may sound pretty complicated to you. However, it is easier once you do it slowly.

You need to turn on your washer and then start the process. First, make the nob take a 360 degrees turn and wait half a sec.

In the next step, turn it once left, wait, and then once right. Again, wait around half a second and take two more rights before retaking a left.

You will see all light indicators on the control panel light up simultaneously. This means that the machine is in diagnostic mode.

What Are The Whirlpool Error Codes?

Whirlpool error codes are small abbreviations to explain/name any technical fault to the users and repairmen. Some of them are as follows.

Error codeMeaning 
drnThe washer is not draining properly 
F# E# or F##Possible system error
HCHot and cold inlet hoses have been installed incorrectly (reversed)
LdLLid locking problem
LdUThe lid refuses to unlock
LF, Lo FL, or F8 E1The washer is taking too long to fill
lidThe washer has the lid open
OLMachine overloaded 
OfbThe washer load is out of balance.
PFPossible power failure 
SudToo much sud in the water

Final Remarks 

So, I’m sure you know everything about fixing a washer. While the steps may not be detailed, plenty of detailed tutorials are available on the Internet. 

You can first run a diagnostic check on your machine and try to understand the problem. Then, you can easily find the fixes and solve the issue at home.

In case you have missed anything, here’s a quick recap.

Ways to troubleshoot a WTW5000DW1 washer:-

  1. Change the coupler and drive pulley if the washer is noisy
  2. Replace lid lock
  3. Check if the machine is overloaded
  4. Realign the washer
  5. Clean the clogged drain pipe